Supporting our customers every step of the way
Our customers are at the front of all our plans. Whatever challenges we face, our response team is ready to problem solve and there are measures in place to support you when needed.
If you have any questions about your policy, please call or email us to discuss.
You can visit our documents hub and check your insurer policy wording to see whether or not infectious disease is covered. These will be dealt with on a case by case basis by insurer.
Yes, your insurance covers you for a lot of different risks. It is a 12 month agreement and payments will still need to be made in order for your cover to be active
Insurance cannot be frozen. All cover will have to run until the policy end date. If there is any information to be provided by insurers regarding additional blanket cover or a freeze then we will inform our customers immediately.
No, loss of earnings is not covered under public liability insurance.
We are business as usual, you can contact our claims department about any claim, and we're happy to assist you.