Extending opening times can aid recovery during 2010, firms told
15/03/2010 13:00:00
Small businesses with call centres should consider extending their opening times to make the most of customers shopping after office hours, UK comparison site Constructaquote.com has said.
Recent research showed that a large number of customers continue to search for their insurance well into the night, with 33% of all 'call back' requests during February received outside the hours of 9am - 5pm.
The firm has reacted by extending its call centre closing time from 5pm to 8pm in order to assist customers wanting to discuss or buy policies over the phone. With the UK only recently emerging from the recession, other businesses are being urged to consider taking similar measures to win more business in 2010.
Lyndon Wood, CEO of Constructaquote.com, commented:
"Companies are quite rightly exploring new ways of generating business so that they’re in a good position when the UK economy eventually returns to normality. Changing opening times is quite often the last thing a company will do, but if the demand is there then there’s no reason why it shouldn’t be at the top of the priority list.
"Many small firms and sole traders cannot get to the phone during the conventional 9-5 slot, so extending your opening times can really help them out, while also boosting your income. Of course, companies shouldn’t rush into anything without doing their research first, and the ease of implementation will really depend on the size of the individual company."
Ends
About Constructaquote.com
Constructaquote.com specialises in providing competitive insurance quotations for a range of UK businesses and tradesmen. Based in Caerphilly and part of the Moorhouse Group, Constructaquote.com compares quotes for a variety of insurance types from a range of leading insurers.
The types of business insurance available via Constructaquote.com include public liability insurance, employers' liability insurance, professional indemnity insurance, shop insurance, goods in transit insurance and van insurance.
Contact Information
James Barnett
Marketing
Constructaquote.com
Barclay House, 2 - 3 Sir Alfred Owen Way, Pontygwindy Road, Caerphilly, CF83 3HU
Tel: 02920 849 543
E-mail: jbarnett@constructaquote.com
