Constructaquote demonstrates the value of training in a recession
Constructaquote.com has committed to a new 12-month training programme as it looks to further grow during the recession. The Wales-based business insurance provider has invested in the services of training provider JaywingDMG, and hopes that other businesses will follow suit and avoid the temptation of reducing their training budgets at this difficult time.
Constructaquote.com has so far remained unaffected by the economic downturn, and the firm believes that it is its continued investment in its workforce that is a key reason for this. Constructaquote.com recently commissioned a Training Needs Analysis with JaywingDMG to determine the main areas in which its employees can improve. The following steps were taken:
- In-depth interviews carried out with the board, management teams and sales executives
- Sales calls closely monitored and analysed, and the whole operational process of the sales centre was evaluated
- Input gathered from other departments, such as customer service, credit control and accounting, to gain an overall understanding of the business
- Induction and training materials reviewed to see if they could be enhanced
Constructaquote.com has found the Training Needs Analysis and resulting recommendations to be highly beneficial, particularly for employees dealing directly with insurance queries. By building an informed and confident team, Constructaquote.com is certain that it will see its overall sales capabilities changed for the better, resulting in a more customer-focused approach.
Sian Pryce, Managing Director of Constructaquote.com, commented:
"JaywingDMG's partnership on this project will be vital in ensuring we identify those areas that can be improved through training and positive management techniques. Having experts on hand to run this process, and help us to embed training into our ongoing operations will no doubt have a positive impact on our business model and profitability."
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About Constructaquote.com: Constructaquote.com specialises in providing competitive insurance quotations for a range of UK businesses and tradesmen. Established in 2007, and part of the Moorhouse Group, Constructaquote.com compares quotes for a variety of insurance types from a range of top insurers.
The types of business insurance available via Constructaquote.com include public liability insurance, employers& liability insurance, professional indemnity insurance, shop insurance, goods in transit insurance and van insurance.